How Do I Replace the Number on a Property?
Replace a property's number
From your dashboard, open the property and tap Manage, then Change number. Search by area code and pick a replacement from the results — each one shows whether it supports inbound SMS.
Before you confirm, TenantCall warns you that the change is immediate: your old number is released as soon as the new one is active, and your tenant won't be able to reach you on it after that. Make sure you've told your tenant the new number before or straight after switching, since there's no overlap period where both numbers work.
Your property keeps its call handling settings, tenant details, and history — only the number itself changes.
Frequently asked questions
Why do some numbers say SMS and others say 'No SMS'?
Whether a number can receive text messages is a property of that specific number at the telephony network level, not something TenantCall or the landlord controls. Different number ranges support different capabilities, so when you search for a new number some results will be SMS-capable and others won't — the badge shown next to each result tells you which is which before you pick one. If receiving texts on that number matters to you, choose one marked SMS when selecting it.