Guides for landlords using TenantCall

Step-by-step: add a new property to your TenantCall account, get it a dedicated number, and link a tenant — from your dashboard, in three short steps.

How to update, remove, or add a tenant's name and mobile number on an existing property when a tenancy changes hands.

How to swap a property's TenantCall number for a different one, what happens to the old number, and why some numbers support SMS and others don't.

Where to configure the days and hours TenantCall rings through to you, and what happens to calls outside them.

How to set or change the personal mobile number TenantCall forwards calls to, and adjust how long it rings before going to voicemail.

Where urgent voicemails and messages show up in TenantCall, and how something gets marked urgent in the first place.

How to turn on and customise the automatic text TenantCall sends a tenant when you miss their call.

What TenantCall's recording consent settings do, the three ways to cover consent with tenants, and whether recording tenant calls is legal.

How to call a tenant directly from their property page, and the alternative way to reach them by dialling in when you're not on your usual phone.

What the Account notices screen in Settings shows, and what kind of activity it currently logs.

What happens to calls and texts once you've used up your plan's monthly minutes or SMS allowance, and where to check your remaining usage.

How to remove a property from your TenantCall account, and what happens to its number and tenant history when you do.

How to change plan from inside TenantCall, and the difference between upgrading immediately and switching at your next renewal.

The difference between cancelling your TenantCall plan and closing your account entirely, and what happens to your data in each case.