What Happens to My Data When I End My Service?

Cancelling your plan

Go to Settings → Plan & billing → Cancel plan. Cancelling stops your subscription renewing — you keep full access until the end of the billing period you've already paid for, and lose access once it ends. Your properties, numbers, and data aren't touched at this point; cancelling only stops future billing.

Closing your account and deleting your data

Cancelling your plan and closing your account aren't the same thing. Closing your account entirely — so your data is deleted rather than just inaccessible — isn't currently a self-serve toggle in the app. To close your account, get in touch through our contact form.

Once your account is closed, your data — properties, tenant details, recordings, voicemails, transcripts, and message history — is deleted and cannot be recovered. Full detail on what's kept, for how long, and who it's shared with along the way is in our privacy policy.