How Do I See Urgent Calls or Texts?

Find your urgent messages

Properties with an unread urgent voicemail show a red urgent badge on their dashboard card. For a full list across all your properties, open the Activity feed and use the Urgent filter chip to show only urgent items.

How something gets marked urgent

Urgency is worked out automatically — you don't manually flag messages as urgent yourself. Two things can trigger it:

• TenantCall's classification automatically tags a voicemail as urgent based on its content.
• A caller presses 1 during the call menu to flag their own message as urgent before leaving it, which forces that classification immediately.

An urgent tag makes a message stand out in your activity feed rather than getting buried among routine ones — it doesn't ring your phone live or alert you the instant it arrives. For something genuinely time-critical like a suspected gas leak or a break-in, tell tenants upfront to call 999 or the relevant emergency service directly rather than relying on any message system to catch it in time.